FlexPay Your Way
Pay for your electric usage your way
Traditionally, consumer-members receive a utility bill each month for electricity they used in the past 30 days. FlexPay works the other way around. You pay as you go. The program allows you to choose how much and how often you want to pay before you use the electricity. Then, your prepaid balance is adjusted based on your daily electricity use.
No deposits or fees
FlexPay Your Way members never pay a late charge and avoid paying large deposits. There are no disconnect or reconnect fees.
You'll never experience having a bigger-bill-than expected hit you. FlexPay Your Way members receive notification when their account has a low balance.
Talk with a member service representative to get started: 800-677-2667
Frequently Asked Questions
Why would I want to have a FlexPay Your Way Account?
Traditionally, people receive a utility bill each month for electricity they used in the past 30 days. FlexPay works the other way around. You pay as you go. The program allows you to choose how much and how often you want to pay before you use the electricity. Then, your prepaid balance is adjusted based on your daily electricity use. A FlexPay Your Way account could offer you:
- A Greater Sense of Control – you can pay your way, on your schedule. You can make frequent $20 payments or set it and forget it with a larger payment that may last for several months. It’s your choice. Your account’s credit balance is recalculated daily as you use energy.
- No Surprises – You’ll never experience having a bigger-than-expected bill hit you. You’ll see how costs accumulate daily. You’ll be able to recognize how your energy-use actions affect your bottom line. On this program, you cannot use more electricity than you can afford.
- A Way to Avoid Penalties and Fees – There is no security deposit to start the account, just a $75 credit balance. No credit check required. There are no late-payment penalties or fees for disconnecting and reconnecting. Your payments go directly toward your power needs.
- Pay Down Pre-Existing Balance While Keeping Account Active – For members with past-due balances, this program can help you maintain electric service while paying down the debt. Once the debt is cleared, it’s pay-as-you-go with no worries about getting behind again.
Is FlexPay Your Way available to both new and existing consumer-members?
Yes, as long as eligibility requirements are met.
What are the eligibility requirements?
The FlexPay Your Way program is available only for Rate 1 single-phase services of 320-amps or less. This is the typical setup for the majority of our residential accounts. FlexPay Your Way accounts must have a $75 credit balance to begin.
How do FlexPay members access billing and account information?
Energy use and payment information are available through your Crawford Electric SmartHub portal. After logging into your online profile, your account information is displayed on the home screen or by clicking Billing and Payments. Keep track of your energy use through the MyUsage section of SmartHub. You can also call 800-677-2667 Option 3 to make a payment or check account and energy use information using our Interactive Voice Response (IVR) system. Member Service Representatives can help you during business hours. You will NOT receive a monthly billing statement on your FlexPay Your Way account.
How is my account balance calculated?
Our Advanced Metering System (AMI) will take an automated meter reading at least once each day so that your FlexPay Your Way balance can be calculated daily. Your FlexPay Your Way credit balance is automatically determined by subtracting your electricity use (KWH reading), daily service availability charge, taxes and other applicable charges then adding payments received.
Are there deposits or fees I’ll have to pay?
FlexPay Your Way accounts do NOT need a security deposit, and there are no disconnect/reconnect service charges. New accounts are subject to the account initiation charges that may be applied to any new member account.
How can I make a payment on my FlexPay Your Way?
Payments can be made 24/7 online via the SmartHub app, or by using our Interactive Voice Response (IVR) telephone system at 800-677-2667 Option 3. You may also make payments at the Crawford Electric business office, Mon – Fri, 8 a.m. – 5 p.m., excluding holidays. A 24-hour payment drop box is available at the drive-thru at the co-op office. There is a $20 minimum on payments, but no transaction fee or maximum on frequency or amounts.
Will I receive a paper bill in the mail?
No. Accounts on this program must have an active email address, texting phone number and/or SmartHub account to receive important account notifications.
How will I be notified when my FlexPay Your Way account is running low?
When you sign up for the program, you will supply a phone number (for text) and email address to receive account notifications. You also must set up a SmartHub account. Low Balance notice will be sent when your account balance hits $20. A Disconnection notice will be sent when the account reaches $0. Failure to receive the notices does not affect your obligation to pay or prevent disconnection. It is your responsibility to keep your email/phone number active and up-to-date.
What happens when my account balance hits $0?
Your account is immediately disconnected. Disconnections occur 9 a.m. – 4 p.m. M-F, excluding holidays recognized by the cooperative. Your service will be suspended until a payment is made that creates at least a $25 credit balance. Electronic payments can be credited immediately, with reconnection usually occurring within 30 minutes of appropriate payment. If your payment requires assistance of a Member Service Representative, this can occur only during business hours.
How do I get power back if my balance stays at $0 for a while?
Your service will be re-activated once you make a payment of at least $25. If you leave your account disconnected for seven days, the cooperative will suspend your FlexPay Your Way account, finalize our records and send you a bill. To re-establish service, you must re-apply for membership and pay all applicable fees and charges. A $75 initial credit balance is required on a FlexPay Your Way account.
What happens during a power outage?
In the event of a service interruption such as an outage caused by a severe weather event, you are not using electricity so you will not be charged anything. Your electricity will come on when the outage is restored. However, a power outage also disrupts the system’s ability to receive its expected meter reading – which will cause it to calculate an estimate. If you check your balance during an outage, you may see a credit deduction based on such an estimate. But don’t worry. Once power is restored, the system will calculate a true-up based on the actual meter reading and restore any credits due. Also, the cooperative will make good-faith efforts to suspend low-balance notifications during extended power outages.