This month's message from CEO/General Manager Michael Cremer in Your Co-op Connection in Rural Missouri. 

October 2025
Your voice matters

     As your cooperative, we are always working to make sure the lights come on when you flip the switch, your bills stay affordable and you feel proud to be a member. But to do that well, we need to hear directly from you.
     As the new CEO and general manager of Crawford Electric, I know how important it is to listen. I stepped into this role earlier this year, and one of my top priorities is hearing directly from our members about what matters most.
     In late September and early October, we will take part in a member survey offered by our generation partner, Associated Electric Cooperative. This survey comes at no additional cost to our co-op or our members and plays a critical role in identifying how we’re doing and where we can improve. Every two years, members just like you share feedback about reliability, satisfaction and energy use. Those results help guide decisions about everything from system upgrades to how we communicate with you.
     If you receive an email invitation, I encourage you to take a few minutes to complete it. The email will come from surveys@cooperativesurvey.com with the subject line: “Crawford Electric Cooperative Wants to Know What You Think.”
     We want to know what is most important to our members so we can serve you better and invest in the areas you value most. 
     So, when that survey email reaches your inbox, remember that your voice matters. Take a few minutes to share your thoughts. It’s one of the most important ways you can help guide the future of Crawford Electric.